Refund policy
We have a 5-day return policy, which means you have 5 days after receiving your item to request a return. Wallpaper samples are non returnable.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at kidswallpapercompany@mail.com. If your return is accepted, we’ll send you details of where to return the items to. Return costs are to be paid by yourselves. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at kidswallpapercompany@mail.com.
Cancellations Prior to Shipping
In order to get your order to you as fast as possible we try to place you order with our suppliers as soon as we receive the order from you. In many cases this means that we will pay the supplier for your wallpaper/fabric in advance of us receiving and shipping to yourselves. When you cancel prior to us shipping we may have already paid for your goods and we also receive a deduction from your payment of 6% as the fee charged by the credit card company to us to process your payment. We therefore deduct the financing fee from your refund of 6% and we deduct an admin fee of $20.
Return/Exchange processing timeline
We will process your Return within 96 hours of receipt and issue an email confirmation of the refund. Depending on your bank/card issuer a refund can take between 3-5 days for the money to appear in your bank account. Please note that this period is extended should the 96 hour period overlap with any Public Holiday such as Christmas, Easter etc. In cases of Exchange your new items will be despatched within 96 hours (subject to them being in stock) or within 96 hours of them coming back into stock. For all Exchanges to take place the returned goods must be unopened and in resalable condition.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Sale items
The return or exchange of sale items is currently at the discretion of Kids wallpaper Company. Please contact us in advance to see whether a sale item can be refund or exchanged. If accepted the buyer will need to pay for the shipping of the exchanged or return item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.